Court Order Shuts Down Alleged $120M Tech Support Scam

A federal court has temporarily shut down and frozen the assets of two telemarketing operations accused by the Federal Trade Commission (FTC) of scamming customers out of more than $120 million by deceptively marketing computer software and tech support services.

In the first case, the defendants selling software include PC Cleaner Inc.; Netcom3 Global Inc.; Netcom3 Inc., also doing business as Netcom3 Software Inc.; and Cashier Myricks, Jr. The telemarketing defendants include Inbound Call Experts LLC; Advanced Tech Supportco. LLC; PC Vitalware LLC; Super PC Support LLC; Robert D. Deignan; Paul M. Herdsman; and Justin M. Wright.

According to the FTC, the scams began with computer software that claimed to improve the security or performance of the customer's computer. Typically, consumers downloaded a free, trial version of the software that would run a computer system scan. The scan always identified numerous errors, whether they existed or not. Consumers were then told that in order to fix the problems they had to purchase the paid version of the software for between $29 and $49.